Registration:-

How do I register?

You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on storetodoorgrocer.com is absolutely free.

Do I have to necessarily register to shop on bigbasket?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Store to door grocer account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your store to door grocer account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one Store to door grocer account only.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

Account Related:-

What is My Account?

My Account is the section you reach after you log in at storetodoorgrocer.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your bigbasket account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on storetodoorgrocer.com. This enables you to shop quickly and easily in future.

Payment:-

What are the modes of payment?

You can pay for your order on storetodoorgrocer.com using the following modes of payment:
a. Cash on delivery (COD)
b. Credit and debit cards (VISA / Mastercard / Rupay)
c.  Razorpay, 

If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now.

If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery.

To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. For example, if your order value is Rs.1,235, please pay exactly this amount or Rs.1,300.

The executive will not be able to return any change. Any balance due will be credited directly to your bigbasket wallet which you can utilise in your next order.

The option is currently available only for Storetodoorgrocer mobile app users.

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulizations.